FAQ

 

Where do you ship?

Right now we're shipping throughout Canada and the US. For international orders, please contact us directly and we'll work something out!

When can I expect my order?

Most orders ship within 5-7 business days. For large or custom orders (think bachelorette parties, hair salons, dance studios) please contact us directly. 

Do you take custom orders? 

Send us an email and let's chat! 

Where do you get your materials?

All of our fabrics and materials are locally sourced in Vancouver, Canada.  

What if my scrunchie gets dirty?

We recommend spot treating and hand washing…like you would your pretty dainties. 

What is the best hair type for your scrunchies?

We've tested our products on all sorts of hair types. If you have thick or long hair, we recommend our regular size. If you have short or fine hair, try our skinny series (they’re a bit tighter and thinner!)

My package has shipped but I haven't received my order yet. 

We typically ship out within 5-7 business days of receiving your order and we'll send you a notification that your scrunchies are on their way. Delivery is via Canada Post and you should receive your order within 5 days. If that doesn't happen feel free to reach out and we'll get it sorted! 

Note: We cannot be responsible for incorrect/incomplete shipping addresses. Orders returned due to address error will be subject to reshipping fee.

What music do you listen to while making your scrunchies?

A lot of this. Some of this. A little of this

I'm not satisfied with my Bunhead scrunchie.

What?! That's on us. Please contact us and we'll make it right.